Data engine connections are used to refresh and update reporting data. If a refresh fails, data may not update as expected. In these situations, checks are required before the issue is escalated for investigation.
You may experience failures when attempting to refresh data engine connections. This can prevent data from updating correctly and may be related to the API being used or an error returned during the refresh process.
Resolve refresh failures
If a data engine connection fails to refresh, complete the following checks:
Confirm which API is being used for the connection.
Capture the exact error message displayed during the refresh attempt.
Contact support.
Provide the following details:
The API being used
The exact error message encountered
📌 Note: Providing accurate API details and the full error message helps the issue be investigated and resolved more quickly.