If a user is unable to log into Access Recruit, for example, if they've forgotten their password, after three login attempts their account becomes inactive.
To resolve this, you can either send them a password reset email or, if you're a SuperUser, you can set a new password for them.
Note: If you're integrated with Access Workspace, you need to manage passwords there instead.
Send a password reset email
To send the user a password reset email, follow the steps below.
Click Config then click User admin.
Click the user's name then click Click Here to reset password.
Click Confirm.
If the user doesn't receive the email and you've confirmed their email address is correct in Access Recruit, these emails may be blocked. We recommend your IT department track emails to the user from an address ending with @changeworknow.co.uk.
Set a new password
To create a new password on the user's behalf, follow the steps below.
Click Config then click User admin.
Next to the relevant user, click Edit.
Click Reset password then enter a new password.
Re-enter the new password then click Update user.