There are several reasons why a user's Access Recruit account may be locked. To resolve this, follow the steps in each section below.
Incorrect username
To ensure the user is logging in with the correct username, as a SuperUser, you can check their username.
Click Config then click User Admin.
For the relevant user, check the Login column.
Password reset
If the user has triggered a password reset, their account becomes active until they complete the password reset. To check this, follow the steps below.
Click Config then click User Admin.
Locate the relevant user.
If their account is highlighted in orange, this means they've triggered a password reset.
If the person icon has a circle with a line through, this means the user is inactive. To reactivate their account, they can complete the password reset or you can follow the steps below.
For the relevant user, click the Edit
icon.From the Status drop-down menu, select Active.
Click Update User.
The account is locked
If the user has entered incorrect credentials over five times, this locks their account. To identify a locked account, follow the steps below.
Click Config then click User Admin.
Locate the relevant user.
If their account is highlighted in red, this means their account is locked. To unlock it, follow the steps below.
Under the Login column, click the username.
Under Account Maintenance, click Unlock Account.