Troubleshooting & errors
Identify and resolve common issues and errors
Locations don't appear in searchesOne of my locations isn't appearing when I attempt to search.
Candidates don't receive emailsCandidates aren't receiving emial confirmation when they submit a job application.
Jobs don't appear in IndeedVacancies in Access Recruit aren't feeding into Indeed.
Vacancies from SelectHR don't appear in Access RecruitI've created a vacancy in SelectHR but it isn't showing in Access Recruit.
Error: 'Account locked'A user is getting an Account locked message when they try to log in.
Hiring manager can't see an applicantA user is listed as a hiring manager but can't see any applications or candidates.
Geocoding error: No results returnedUnable to search for positions by location.
No JSON file attached to an onboarding exportNo JSON file after creating a transfer record.
A user is unable to log in via Access WorkspaceIncorrect email address when I attempt to log in via Access Workspace.
An application isn't appearing on the ATSA submitted application isn't showing on the ATS.
Agency consultant is unable to view a positionHow to make positions avaialbe to agency consultants.
Error: Your browser does not support the Dropbox chooserA candidate can't upload their CV from their phone or tablet.
Error: 'Email is invalid'A user is getting an Email is invalid error when they try to log in.
The Edit option is missing on a positionI need to edit a position but there's no option to.