If a candidate application remains in a pending state and there are no available workflow actions to move it to the next status, the application cannot be progressed within the ATS. This usually indicates an issue with the workflow configuration or the current state of the application.
In these situations, support intervention is required so the application can be investigated. When contacting support, provide full details of the affected application to help identify the cause and resolve the issue efficiently.
Include the following information when raising the issue:
Candidate name or candidate ID
Application reference number
Current application status showing as pending
Any relevant timestamps or actions already taken
Providing complete information allows the workflow and application history to be reviewed accurately.