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Organisational units missing from dropdown menus

Understand why some organisational units do not appear in dropdown menus and how to make them available.

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Written by Lance Baker

If you cannot see certain organisational units in dropdown menus, they are usually not enabled for use in that area of the system.

Templates, worksites, and keywords can be restricted to specific organisational units.

If an organisational unit is not enabled for a related dropdown field, it will not appear as a selectable option.

Make an organisational unit available

To make an organisational unit available, it must be enabled in the relevant configuration area.

To do this, follow these steps as a super user.

  1. Open the relevant configuration area, select the item you want to update.

  2. Locate the organisational unit settings.

  3. Enable the required organisational unit.

  4. Save your changes.

📌 Note: If you do not have Super User access, contact someone in your team who does, or raise a request with your system administrator.

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