Troubleshooting & errors
Identify and resolve common issues and errors
By Bethany and 1 other2 authors15 articles
- Agency consultant is unable to view a position
- An application isn't appearing on the ATSIdentify why an application is not visible in the ATS/
- Locations don't appear in searches
- Candidates don't receive emails
- Jobs don't appear in Indeed
- Vacancies from SelectHR don't appear in Access Recruit
- Hiring manager can't see an applicant
- Error: Your browser does not support the Dropbox chooser
- Error: 'Email is invalid'
- The Edit option is missing on a position
- Logging in immediately goes back to login screenFix an issue where signing in returns you to the login screen instead of loading Access Recruit.
- Page hangs when clicking export results on a searchResolve an issue where exporting search results causes the page to hang or stop responding.
- Resend an account verification emailResend account verification emails for account activation.
- User is unable to loginCauses and solutions for a user not being able to login to Access Recruit
- Organisational units missing from dropdown menusUnderstand why some organisational units do not appear in dropdown menus and how to make them available.